Inloco Terms of Use

Last Updated: 1st June 2020

Welcome to Inloco! Inloco is a community that connects parents and childcarers to a trusted circle of help through a flexible and fast booking platform.

MY INLOCO Limited (company number 12121294) trading as Inloco and using the domain www.myinloco.com provides an online platform covering web and mobile devices, that connects families with childcarers who wish to offer childcare and domestic related services. By using the Site, you agree to comply with and be legally bound by these Terms of Use (“Terms”),  whether or not you become a registered user of the Site owned and operated by MY INLOCO Limited, whose registered office is at Needlemakers, Watts Green, Chearsley, Buckinghamshire, HP18 0DD (“Inloco”, “us”, “we”, “our”).

Definitions

  • Booking or Booked” means the formation of a Childcare Contract.
  • Childcare Contract” means the agreement created between a Childcarer and a Family, when the Family accepts an offer for Childcare Services from the Childcarer.
  • Childcare Services” means childcare and domestic related services Booked through Inloco, and provided by Childcarers.
  • Childcarer” means a person who completes the account registration process and creates a Childcarer Profile via the Site.
  • Childcarer Fee” means the fee payable, by cash or through the Site, to the Childcarer upon completion of a Booking.
  • Childcarer Profile” means the profile that a Childcarer provides information about themselves, their experience and the services they are willing to provide.
  • Content” means text, graphics, logos, photographs, images, moving images, music, software, illustration, audio, video, information, documents, compilations, data or other materials submitted or sent by Users to other Users or Inloco through their use of the Site, including as displayed in their Profile.
  • Event Outside Our Control” means any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks.
  • Families“, or “Family” means a person who completes the account registration process and creates a Family Profile on the Site.
  • Family Profile” means the profile that a Family creates providing information about themselves and their family.
  • Site” means the webapp and the website (www.myinloco.com), including all Services made available via the webapp and the website.
  • Transaction Fee” means the fee payable to Inloco on the completion of a Booking, as set out here.
  • User” means any person who registers their details for an account with the Site, including Families and Childcarers, whether on a free or paid-membership basis.
1. General

1.1  The Site provides a neutral online venue for people seeking Childcare Services (“Families”) to connect with people who want to provide those services (“Childcarers”). Families and Childcarers may create a Profile on the Site which can be viewed by other Users. Families and Childcarers may communicate, review, recommend, arrange, book and pay for Services directly, between themselves, through the Site.

1.2  Each person who is registered on the Site may have either a Family Profile or a Childcarer Profile.

1.3  Inloco does not itself provide Childcare Services. Transactions and Bookings are solely between Users. You acknowledge and agree that Inloco is not a party to any agreement entered into between Childcarers and Families; Families contract directly with the Childcarers.

1.4  Inloco is not a broker or an agent and does not control, supervise or provide any training or equipment to the Childcarers; and has no control of the quality, timing, legality, failure to provide, or any other aspect of the Services provided by the Childcarer. Inloco is not a referral, matching or placement service and does not provide, refer, place, offer or seek to obtain employment for any of its Users.

1.5  Users must resolve any issues, disputes or concerns directly with each other, including any issues regarding payments to Childcarers or services received by a Family, and Inloco disclaims all liability in relation to any dispute between Users.

1.6  You agree that Inloco may modify these Terms and such modifications shall be effective immediately upon posting. We will also send an email to all User’s to notify them of any updates to the Terms, however the responsibility is for the User to review the Terms periodically and to be aware of modifications. Continued access or use of the Site shall be deemed acceptance of any modified Terms and you consent to us collecting and using information about the devices used to access the Services and any related software, hardware and/or peripherals to improve our Site and any services offered to you.

1.7  Inloco may make Promotional offers to selected Users which may have additional terms applied to each offer. If Inloco believes that a User is not acting in good faith in relation to an offer, then Inloco may remove the promotion from the User with immediate effect.

2. The Services

2.1  Inloco does not employ Childcarers or seek to find employment for Childcarers nor recommend Childcarers.

2.2  We do not screen or verify the identity or background of any User. We do not interview or check references for Childcarers or Families as this is the responsibility of each User.

2.3  You acknowledge and agree that to the extent that your use of the Site gives rise to any tax or other legal obligations on you in relation to any financial gains made by you, it is your responsibility to comply with those obligations.

2.4  Users are solely responsible, for any tax, withholding, reporting or disclosing, including, but not limited to, VAT, employers liability, social security, PAYE, national insurance or payroll withholding tax or income reporting in connection with your use of the Site. For the avoidance of doubt, Inloco shall not be liable for any tax withholding or income as a result of your use of the Site.

2.5  You understand and agree that if Inloco is found to be liable for any tax, withholding tax or reporting obligation in connection with any services provided or received by you, then you will immediately reimburse and indemnify Inloco for all costs, expenses and liabilities (including any interest and penalties).

2.6  Childcarers are able to mark themselves as being DBS certified, OFSTED registered, having SEN experience, having a valid driving licence and an up to date First Aid qualification on the Site. Inloco does not undertake verification of these certifications nor ongoing monitoring to ensure their continued validity. For the avoidance of doubt, the onus for verifying the validity of any accreditation, reference, review or recommendation is the responsibility of each User and Inloco does not make any representations that we have verified User Profiles.

2.7  Inloco makes no representations about the Users. You should exercise caution and make your own assessments of the Users you decide to interact with, engage, receive services from, or provide services to, through the Site. We accept no responsibility for the accuracy or completeness of any Profile or communication on the Site.

2.8  Inloco may refuse to allow any person to register or create an account or cancel or suspend any existing account if it forms the view that the User’s conduct or presence on the Site, may be harmful to Inloco or to any other User.

3. Families

3.1  Each Family User represents and warrants that they shall provide complete, accurate and up to date information when setting up an account, creating a Family Profile and communicating with other Users. You must use your actual name and other personal details as required at the time of registering and you must not use any false name or pseudonym, false personal details or impersonate any person.

3.2  You represent and warrant to us that neither you or any member of your household has been convicted of a criminal offence. You confirm that you have read and agree to abide by the Inloco Community Guidelines, that will be updated from time to time.

3.3  You agree to provide a safe and appropriate environment that is in compliance with all applicable laws and regulations for Childcarers and to treat them lawfully and with respect.  You also agree to provide the Childcarer with emergency contact details and all appropriate information including but not limited to important medical, dietary, safety and transport information.

3.4  For any Booking, both parties have the right to cancel a Booking, however it is best practice and respectful to provide as much notice as possible to the other User. If a User cancels a Booking less than 24 hours before the Booking is scheduled to start a “Cancelled Booking” notice (or other indicator we deem to be appropriate) may be displayed on the reviews section of the User who initiated the cancellation.

3.5  You agree to interact, deal and communicate with other Users in an honest, respectful and fair manner, and you should ensure that you are reasonably able to perform any Bookings that you enter into and will seek to resolve any disputes, issues or concerns arising from a Booking in good faith and fairly.

3.6  By accepting an offer for Childcare Service and entering into a Childcare Contract, you agree to pay the Childcarer the Childcarer Fee and Inloco the Transaction Fee, immediately upon the completion of the Booking. If you choose to pay a Childcarer Fee directly in cash rather than by card through the Site, then no Transaction Fee will be charged.

3.7  We shall collect the Transaction Fee from the payment card used by the Family to pay for the Booking, via the Online Payment Service. You understand that the Transaction Fee may vary from time to time. Inloco has the right to amend applicable fees and charges at any time. Our fees are available here.

4. Childcarers

4.1  Each Childcarer User represents and warrants that they shall provide complete, accurate and up to date information when registering for an account, creating a Childcarer Profile and communicating to other Users. You must use your actual name and other personal details as required at the time of registering and you must not use any false name or pseudonym, false personal details or impersonate any person.

4.2  You represent and warrant to us that:

(a) you have not been convicted of a criminal offence;
(b) that you are legally entitled to work in the UK; and
(c) you are at least 15 years old. You confirm that you have read and agree to abide by the Inloco Community Guidelines, that will be updated from time to time.

4.3  You agree to provide Childcare Services in compliance with all applicable laws and regulations and to treat Families and children lawfully and with respect. You must satisfy yourself that any special requirements have been properly communicated to you including requirements as to the supervision, safety, transport, health, medical, dietary requirements and other matters regarding a child.

4.4  For any Booking, both parties have the right to cancel a Booking, however it is best practice and respectful to provide as much notice as possible to the other User. If you are not able to fulfil an agreed Booking, you must not substitute yourself for another Childcarer. If a User cancels a Booking less than 24 hours before the Booking is scheduled to start a “Cancelled Booking” notice (or other indicator we deem to be appropriate) may be displayed on the reviews section of the User who initiated the cancellation.

4.5  You agree to interact, deal and communicate with other Users in an honest, respectful and fair manner, and you should ensure that you are reasonably able to perform any Bookings that you enter into and will seek to resolve any disputes, issues or concerns arising from a Booking in good faith and fairly.

4.6  Childcarers aged between 15 to 18 years old may register as a “Junior User”. For Junior Users, an email will be sent to the nominated parent/guardian setting out the date, time and family name of each Booking that you agree to. Junior Users will not be allowed to receive online payment for the Childcare Services through the Site until they are 18 years old, and they therefore can only receive payment for their Childcarer Services with cash.

5. Acceptable Use

5.1  You acknowledge that the Content, whether posted publicly or transmitted privately, is the sole responsibility of the person from whom such Content originated. We do not control, endorse or guarantee the accuracy, integrity or quality of such Content. As such, you acknowledge that by using the Services you may be exposed to Content that is incorrect, misleading, offensive and/or indecent. Inloco will not be liable in any way for any Content or for any loss or damage of any kind resulting from the use of any Content transmitted via the Site and you agree to bear all risks associated with the use of any Content, including reliance on the accuracy or completeness of such Content.

5.2  In using the Site, you agree not to:

    • send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise;
    • post, publish, distribute or disseminate material or information that is defamatory, infringing, seditious, obscene, indecent, threatening, offensive, abusive, pornographic, harassing or unlawful, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
    • post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise;
    • threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others;
    • use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party;
    • make available or upload files that contain a virus, logic bomb, worm, trojan, harmful component, corrupt data, other malicious software or harmful data that may damage the operation of the computer or property of another;
    • post, publish, distribute or disseminate material that contain photographs or images of a child, unless you are that child’s parent, legal guardian, or have that child’s parental consent;
    • advertise or offer to buy or sell goods or services for any commercial purpose, unless such communication facility expressly allows such messages;
    • impersonate any person or entity for the purpose of misleading others;
    • use the Site in any manner that could damage, disable, overburden or impair the Site or interfere with any other party’s use and enjoyment of the Site;
    • post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement);
    • attempt to gain unauthorised access to the Site, other accounts, computer systems or networks connected to the Site through hacking, password mining or any other means;
    • misuse the Site including hacking, inserting malicious code and/or scraping;
    • infringe our or any third party’s intellectual property rights in your use of the Site or its Content;
    • use the Site to solicit, advertise to or contact Users for any purpose other than to arrange bookings through the Site or to post or message users of the Site;
    • you must not use any information you obtain from the Site about another User other than in relation to a booking; and
    • breach any applicable laws or regulations.

5.3  We have no obligation to monitor the Services but shall be entitled to review Content transmitted via the Site and, at our sole discretion, to remove any Content that breaches these Terms or is otherwise objectionable.

6. Fees and Payment

6.1  The Site allows Users to pay and receive payments via the use of a third party service provider (“Online Payment Service”). Our selected provider is Mangopay who is owned by Leetchi Corp SA (company based at 14 rue Aldringen, L-1118, Luxembourg) and is a licensed e-money institution approved and supervised in accordance with the provisions of the CSSF in Luxembourg (No W00000005).

6.2  When using the Online Payment Service Childcarers agree to our provider’s Payment Services Framework Contract. Inloco shall not be liable for the acts or omissions of such third party. You shall be solely responsible for the transmission of information connected to your credit or debit card, and we hereby exclude all liability to the extent permitted by law.

6.3  To make and receive payments electronically through the Online Payment Service an e-wallet is set up for each User. In order to set up an e-wallet the minimum information required includes: Full name, email address, date of birth, nationality and country of residence. Childcarer funds received by Mangopay are held separately in a ring-fenced account, until they are paid out to the Childcarers nominated bank account, this is in compliance with the requirements concerning safeguarding of funds by payment service providers and e-money institutions.

6.4  By using the Online Payment Service, you enter into a separate contract directly with MANGOPAY, and you agree to Mangopay’s Payment Services Framework Contract and Privacy Policy. As a result, any claim or dispute that is raised in relation to the service supplied by MANGOPAY must be made directly to them. Please visit www.mangopay.com in order to access all applicable terms and conditions.

6.5  In order to make a payment using the Site, you must provide us with your debit or credit card details, your card details will be registered and securely stored by our third party Online Payment Service. The details shall be retained by MANGOPAY in order to allow them to make payments for Bookings and/or to pay for Membership Fees.

6.6  The total amount that a Family User shall be charged for a Booking will be stated on the Site once the booking timer has been stopped. The total amount is made up of two seperate fees: (i) the Childcarer Fee (together with any voluntary tip); and (ii) the Transaction Fee.

6.7  Payment (either by cash or by card) for a Booking shall be due by the Family immediately upon the completion of the Childcare Services by the Childcarer.

6.8  Unless expressly stated otherwise, any Childcarer Fee, Transaction Fee, membership fee, voluntary tip and/or any applicable fees or charges shall be inclusive of VAT.

6.9  Childcarer Membership and Transactional Fees are non-refundable and non-transferable to other Users.

6.10  If the primary payment card used by a User is determined to be expired, invalid or otherwise not able to be charged, the User agrees that Inloco may, as the payment collection agent, use a secondary payment card, if registered to their account in order to process a Booking payment or Membership renewal.

7. Membership

Unlimited Membership

7.1  Under the Unlimited Membership, Users are able to create a Profile, access a searchable database, connect with local families and childcarers, find, book and pay / be paid for childcare and message any Inloco member you are connected to. After you have completed each Booking you will be invited to rate and review the other User. Families are able to pay the Childcarer in cash or with a card through the Site, if the Childcarer is over 18 years old. Membership Fees are available here.

Basic Membership

7.2  Under the Basic Membership, Users are able to update their Profile, access a searchable database and connect with local families and childcarers. Membership Fees are available here

Updates and Changes to membership

7.3  The membership plans, membership fees and Transaction Fees may change from time to time at the sole discretion of Inloco.  If there is any change, then the pages listing the current information will be updated appropriately.

Membership Renewal and Cancellation

7.4  Membership will continue until cancelled by the User. At the end of your  membership period, your membership will automatically renew for the same membership period (for example, six monthly or annually) at the then-current membership rate for the applicable membership plan, unless you cancel your membership before it renews. For example, if you signed up for an annual membership plan, at the end of the initial one-year period if you have not cancelled your membership, your membership will be automatically renewed for another one-year period at the then-current rate for annual membership. For any automatic renewal, you authorise Inloco to charge your registered payment method at the then-current applicable fee in accordance with the membership plan you selected.

7.5   To change or cancel your membership visit the Membership section within My Account Settings. Childcarers have the ability to cancel their Unlimited Membership with effect from the end of their then-current membership period and they will then become a Basic Member, with limited functionality. If you cancel your membership, you will continue to have access to the membership services associated with your membership until the cancellation becomes effective. All fees and charges are nonrefundable and there are no refunds or credits once your account has been billed, including if you cancel your membership and/or account. Unlimited membership services cease when your membership’s cancellation becomes effective; your membership will not renew thereafter. Cancelling your membership will not delete your account. To deactivate and delete your account visit the My Account section of the Site.

8. Your access to our services

8.1  While Inloco endeavours to ensure that the Site is normally available 24 hours a day, we shall not be liable if for any reason the Site is unavailable at any time or for any period.

8.2  Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance, repair, or for reasons beyond our control.

8.3  When you register with us and choose a password to protect your secure account, you are responsible for maintaining the confidentiality of your password. If you become aware of any unauthorised use of your account, you must notify us and you should change your password immediately. You are solely responsible for all activities that occur under your password and/or account. You shall not permit anyone else to use your account.

9. Privacy

9.1  Inloco is committed to respecting your privacy and the privacy of all Users using the Site. Information regarding how we may use your personal data can be found in the Inloco Privacy Policy which is incorporated into these Terms by reference and that will be updated from time to time.

9.2  We may communicate with you by any means available to us, including emailing, sending you push notifications and by telephone, text or other form of messaging, from time to time in relation to the services offered by the Site.

9.3  You acknowledge and agree that we may contact you in regards to any marketing and promotional matters, special offers, promotions, credits, awards or discounts offered by us in relation to the Service and in relation to Inloco.

9.4  Subject to our Privacy Policy, we will only contact you about goods or services of any of our partners and sponsors that we believe you may be interested in if you have consented to receiving any such communications.

9.5  All promotions will be run at the sole discretion of Inloco, and can be modified or terminated by us at any time with or without prior notice to you. Promotions may be offered on a time-limited basis and may be subject to certain restrictions and other terms and conditions.

10. Your content and confidentiality

Other than personally identifiable information (which is covered under our Privacy Policy), any material such as reviews, ratings or recommendations which you transmit or post to the Site (“User Content”) shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. You are solely responsible for such material. Inloco shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

11. Copyrights and Trademarks

The content of the Site is protected by international copyright and trademark laws.  The owner of the copyrights and trademarks, names, logos and service marks are MY INLOCO Limited, its affiliates or other third party licensors.  Except as stated herein, none of the contents of the Site may be modified, copied, printed, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted and/or otherwise used in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of Inloco.

12. Links to and from other websites

12.1  Links to third party apps and websites on the Site are provided solely for your convenience. Inloco has not reviewed all of these third party apps and websites and does not control and is not responsible for these apps/websites or their content or availability. Inloco does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party apps/websites linked to the Site, you do so entirely at your own risk.

13. Disclaimer

13.1  While Inloco endeavours to ensure that the Content is correct, Inloco does not warrant the accuracy and completeness of the Content. Inloco may make changes to the Content at any time without notice. The Content may be out of date and Inloco makes no commitment to update such material.

13.2  The material on the Site is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Inloco  provides you with the Site on the basis that Inloco excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms, might have effect in relation to the Site.

14. Indemnity

14.1  You shall indemnify Inloco against any loss, damages, costs or expenses which are awarded against or incurred by Inloco as a result of any claim or threatened claim (including any claim or threatened claim by a third party) arising out of or related to:

  • your failure to provide accurate, up to date information;
  • your interactions with other Users of the Site;
  • any messages or other content you post on or transmit via the Site;
  • your infringement of intellectual property rights;
  • any breach by you of any of these Terms or applicable law; and
  • your misuse of the Site and/or the Services.

15. Liability

15.1  Nothing in these Terms shall exclude or limit either your or Inloco’s liability for:

      • death or personal injury resulting from the negligence of the other or their servants, agents or employees;
      • fraud or fraudulent misrepresentation; or
      • breach of any implied condition as to title or quiet enjoyment.

15.2  Nothing in these Terms shall exclude or limit your liability under clause 14 (Indemnity), except to the extent that these Terms state otherwise.

15.3  Subject to clauses 15.1 and 15.2, neither you nor Inloco shall be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentation) or otherwise arising out of or in connection with these Terms for:

      • any economic losses (including, without limitation, loss of revenues, profits, contracts, data, business, anticipated savings or cost of substitute services);
      • any loss of goodwill or reputation; or
      • any special, indirect or consequential losses;

in any case, whether or not such losses were within the contemplation of you and Inloco at the date of these Terms, suffered or incurred by you or Inloco arising out of or in connection with the provisions of, or any matter under, these Terms.

15.4  Subject to clauses 15.1, 15.2 and 15.3, each party’s total liability to the other in relation to all events or series of connected events occurring under these Terms (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to £5,000.

15.5  Nothing in these Terms excludes any statutory rights which may apply to your use of the Site which cannot be excluded, restricted or modified by contract.

16. Termination

16.1  We may terminate these Terms immediately by written notice to you:

(a) if you commit a material or persistent breach of these Terms which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so; and/or
(b) if you breach any of clauses 3, 4 and 5.          

16.2  You may discontinue your use of the Site at any time. These Terms will continue to apply to past use of the Site by you.

16.3  On termination for any reason:

(a) all rights granted to you under these Terms shall cease;
(b) your profile will no longer be displayed on the Site; 
(c) at our sole discretion, content posted by you on the Site may or may not remain on the Site; and
(d) you must immediately cease all activities authorised by these Terms.

17. Miscellaneous

17.1  To contact us in writing, send your communication to us by email to hello@myinloco.com.

17.2  Inloco will not be liable or responsible for an Event Outside Our Control that takes place that affects the performance of our obligations under these Terms:

(a) our obligations under these Terms shall be suspended for the duration of the Event Outside Our Control; and
(b) we will use our reasonable endeavours to find a solution by which our obligations under these Terms may be performed despite the Event Outside Our Control

17.3  We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.

17.4  You may only transfer your rights or obligations under these Terms to another person if we agree in writing.

17.5  A person who is not a party to these Terms has no right to enforce any term of these Terms.

17.6  If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

17.7  Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

17.8  These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Inloco Terms of Use

Last Updated: 1st June 2020

Welcome to Inloco! Inloco is a community that connects parents and childcarers to a trusted circle of help through a flexible and fast booking platform.

MY INLOCO Limited (company number 12121294) trading as Inloco and using the domain www.myinloco.com provides an online platform covering web and mobile devices, that connects families with childcarers who wish to offer childcare and domestic related services. By using the Site, you agree to comply with and be legally bound by these Terms of Use (“Terms”),  whether or not you become a registered user of the Site owned and operated by MY INLOCO Limited, whose registered office is at Needlemakers, Watts Green, Chearsley, Buckinghamshire, HP18 0DD (“Inloco”, “us”, “we”, “our”).

Definitions

  • Booking or Booked” means the formation of a Childcare Contract.
  • Childcare Contract” means the agreement created between a Childcarer and a Family, when the Family accepts an offer for Childcare Services from the Childcarer.
  • Childcare Services” means childcare and domestic related services Booked through Inloco, and provided by Childcarers.
  • Childcarer” means a person who completes the account registration process and creates a Childcarer Profile via the Site.
  • Childcarer Fee” means the fee payable, by cash or through the Site, to the Childcarer upon completion of a Booking.
  • Childcarer Profile” means the profile that a Childcarer provides information about themselves, their experience and the services they are willing to provide.
  • Content” means text, graphics, logos, photographs, images, moving images, music, software, illustration, audio, video, information, documents, compilations, data or other materials submitted or sent by Users to other Users or Inloco through their use of the Site, including as displayed in their Profile.
  • Event Outside Our Control” means any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks.
  • Families“, or “Family” means a person who completes the account registration process and creates a Family Profile on the Site.
  • Family Profile” means the profile that a Family creates providing information about themselves and their family.
  • Site” means the webapp and the website (www.myinloco.com), including all Services made available via the webapp and the website.
  • Transaction Fee” means the fee payable to Inloco on the completion of a Booking, as set out here.
  • User” means any person who registers their details for an account with the Site, including Families and Childcarers, whether on a free or paid-membership basis.
1. General

1.1  The Site provides a neutral online venue for people seeking Childcare Services (“Families”) to connect with people who want to provide those services (“Childcarers”). Families and Childcarers may create a Profile on the Site which can be viewed by other Users. Families and Childcarers may communicate, review, recommend, arrange, book and pay for Services directly, between themselves, through the Site.

1.2  Each person who is registered on the Site may have either a Family Profile or a Childcarer Profile.

1.3  Inloco does not itself provide Childcare Services. Transactions and Bookings are solely between Users. You acknowledge and agree that Inloco is not a party to any agreement entered into between Childcarers and Families; Families contract directly with the Childcarers.

1.4  Inloco is not a broker or an agent and does not control, supervise or provide any training or equipment to the Childcarers; and has no control of the quality, timing, legality, failure to provide, or any other aspect of the Services provided by the Childcarer. Inloco is not a referral, matching or placement service and does not provide, refer, place, offer or seek to obtain employment for any of its Users.

1.5  Users must resolve any issues, disputes or concerns directly with each other, including any issues regarding payments to Childcarers or services received by a Family, and Inloco disclaims all liability in relation to any dispute between Users.

1.6  You agree that Inloco may modify these Terms and such modifications shall be effective immediately upon posting. We will also send an email to all User’s to notify them of any updates to the Terms, however the responsibility is for the User to review the Terms periodically and to be aware of modifications. Continued access or use of the Site shall be deemed acceptance of any modified Terms and you consent to us collecting and using information about the devices used to access the Services and any related software, hardware and/or peripherals to improve our Site and any services offered to you.

1.7  Inloco may make Promotional offers to selected Users which may have additional terms applied to each offer. If Inloco believes that a User is not acting in good faith in relation to an offer, then Inloco may remove the promotion from the User with immediate effect.

2. The Services

2.1  Inloco does not employ Childcarers or seek to find employment for Childcarers nor recommend Childcarers.

2.2  We do not screen or verify the identity or background of any User. We do not interview or check references for Childcarers or Families as this is the responsibility of each User.

2.3  You acknowledge and agree that to the extent that your use of the Site gives rise to any tax or other legal obligations on you in relation to any financial gains made by you, it is your responsibility to comply with those obligations.

2.4  Users are solely responsible, for any tax, withholding, reporting or disclosing, including, but not limited to, VAT, employers liability, social security, PAYE, national insurance or payroll withholding tax or income reporting in connection with your use of the Site. For the avoidance of doubt, Inloco shall not be liable for any tax withholding or income as a result of your use of the Site.

2.5  You understand and agree that if Inloco is found to be liable for any tax, withholding tax or reporting obligation in connection with any services provided or received by you, then you will immediately reimburse and indemnify Inloco for all costs, expenses and liabilities (including any interest and penalties).

2.6  Childcarers are able to mark themselves as being DBS certified, OFSTED registered, having SEN experience, having a valid driving licence and an up to date First Aid qualification on the Site. Inloco does not undertake verification of these certifications nor ongoing monitoring to ensure their continued validity. For the avoidance of doubt, the onus for verifying the validity of any accreditation, reference, review or recommendation is the responsibility of each User and Inloco does not make any representations that we have verified User Profiles.

2.7  Inloco makes no representations about the Users. You should exercise caution and make your own assessments of the Users you decide to interact with, engage, receive services from, or provide services to, through the Site. We accept no responsibility for the accuracy or completeness of any Profile or communication on the Site.

2.8  Inloco may refuse to allow any person to register or create an account or cancel or suspend any existing account if it forms the view that the User’s conduct or presence on the Site, may be harmful to Inloco or to any other User.

3. Families

3.1  Each Family User represents and warrants that they shall provide complete, accurate and up to date information when setting up an account, creating a Family Profile and communicating with other Users. You must use your actual name and other personal details as required at the time of registering and you must not use any false name or pseudonym, false personal details or impersonate any person.

3.2  You represent and warrant to us that neither you or any member of your household has been convicted of a criminal offence. You confirm that you have read and agree to abide by the Inloco Community Guidelines, that will be updated from time to time.

3.3  You agree to provide a safe and appropriate environment that is in compliance with all applicable laws and regulations for Childcarers and to treat them lawfully and with respect.  You also agree to provide the Childcarer with emergency contact details and all appropriate information including but not limited to important medical, dietary, safety and transport information.

3.4  For any Booking, both parties have the right to cancel a Booking, however it is best practice and respectful to provide as much notice as possible to the other User. If a User cancels a Booking less than 24 hours before the Booking is scheduled to start a “Cancelled Booking” notice (or other indicator we deem to be appropriate) may be displayed on the reviews section of the User who initiated the cancellation.

3.5  You agree to interact, deal and communicate with other Users in an honest, respectful and fair manner, and you should ensure that you are reasonably able to perform any Bookings that you enter into and will seek to resolve any disputes, issues or concerns arising from a Booking in good faith and fairly.

3.6  By accepting an offer for Childcare Service and entering into a Childcare Contract, you agree to pay the Childcarer the Childcarer Fee and Inloco the Transaction Fee, immediately upon the completion of the Booking. If you choose to pay a Childcarer Fee directly in cash rather than by card through the Site, then no Transaction Fee will be charged.

3.7  We shall collect the Transaction Fee from the payment card used by the Family to pay for the Booking, via the Online Payment Service. You understand that the Transaction Fee may vary from time to time. Inloco has the right to amend applicable fees and charges at any time. Our fees are available here.

4. Childcarers

4.1  Each Childcarer User represents and warrants that they shall provide complete, accurate and up to date information when registering for an account, creating a Childcarer Profile and communicating to other Users. You must use your actual name and other personal details as required at the time of registering and you must not use any false name or pseudonym, false personal details or impersonate any person.

4.2  You represent and warrant to us that: (a) you have not been convicted of a criminal offence;  (b) that you are legally entitled to work in the UK; and (c) you are at least 15 years old. You confirm that you have read and agree to abide by the Inloco Community Guidelines, that will be updated from time to time.

4.3  You agree to provide Childcare Services in compliance with all applicable laws and regulations and to treat Families and children lawfully and with respect. You must satisfy yourself that any special requirements have been properly communicated to you including requirements as to the supervision, safety, transport, health, medical, dietary requirements and other matters regarding a child.

4.4  For any Booking, both parties have the right to cancel a Booking, however it is best practice and respectful to provide as much notice as possible to the other User. If you are not able to fulfil an agreed Booking, you must not substitute yourself for another Childcarer. If a User cancels a Booking less than 24 hours before the Booking is scheduled to start a “Cancelled Booking” notice (or other indicator we deem to be appropriate) may be displayed on the reviews section of the User who initiated the cancellation.

4.5  You agree to interact, deal and communicate with other Users in an honest, respectful and fair manner, and you should ensure that you are reasonably able to perform any Bookings that you enter into and will seek to resolve any disputes, issues or concerns arising from a Booking in good faith and fairly.

4.6  Childcarers aged between 15 to 18 years old may register as a “Junior User”. For Junior Users, an email will be sent to the nominated parent/guardian setting out the date, time and family name of each Booking that you agree to. Junior Users will not be allowed to receive online payment for the Childcare Services through the Site until they are 18 years old, and they therefore can only receive payment for their Childcarer Services with cash.

5. Acceptable Use

5.1  You acknowledge that the Content, whether posted publicly or transmitted privately, is the sole responsibility of the person from whom such Content originated. We do not control, endorse or guarantee the accuracy, integrity or quality of such Content. As such, you acknowledge that by using the Services you may be exposed to Content that is incorrect, misleading, offensive and/or indecent. Inloco will not be liable in any way for any Content or for any loss or damage of any kind resulting from the use of any Content transmitted via the Site and you agree to bear all risks associated with the use of any Content, including reliance on the accuracy or completeness of such Content.

5.2  In using the Site, you agree not to:

    • send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise;
    • post, publish, distribute or disseminate material or information that is defamatory, infringing, seditious, obscene, indecent, threatening, offensive, abusive, pornographic, harassing or unlawful, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
    • post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise;
    • threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others;
    • use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party;
    • make available or upload files that contain a virus, logic bomb, worm, trojan, harmful component, corrupt data, other malicious software or harmful data that may damage the operation of the computer or property of another;
    • post, publish, distribute or disseminate material that contain photographs or images of a child, unless you are that child’s parent, legal guardian, or have that child’s parental consent;
    • advertise or offer to buy or sell goods or services for any commercial purpose, unless such communication facility expressly allows such messages;
    • impersonate any person or entity for the purpose of misleading others;
    • use the Site in any manner that could damage, disable, overburden or impair the Site or interfere with any other party’s use and enjoyment of the Site;
    • post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement);
    • attempt to gain unauthorised access to the Site, other accounts, computer systems or networks connected to the Site through hacking, password mining or any other means;
    • misuse the Site including hacking, inserting malicious code and/or scraping;
    • infringe our or any third party’s intellectual property rights in your use of the Site or its Content;
    • use the Site to solicit, advertise to or contact Users for any purpose other than to arrange bookings through the Site or to post or message users of the Site;
    • you must not use any information you obtain from the Site about another User other than in relation to a booking; and
    • breach any applicable laws or regulations.

5.3  We have no obligation to monitor the Services but shall be entitled to review Content transmitted via the Site and, at our sole discretion, to remove any Content that breaches these Terms or is otherwise objectionable.

6. Fees and Payment

6.1  The Site allows Users to pay and receive payments via the use of a third party service provider (“Online Payment Service”). Our selected provider is Mangopay who is owned by Leetchi Corp SA (company based at 14 rue Aldringen, L-1118, Luxembourg) and is a licensed e-money institution approved and supervised in accordance with the provisions of the CSSF in Luxembourg (No W00000005).

6.2  When using the Online Payment Service Childcarers agree to our provider’s Payment Services Framework Contract. Inloco shall not be liable for the acts or omissions of such third party. You shall be solely responsible for the transmission of information connected to your credit or debit card, and we hereby exclude all liability to the extent permitted by law.

6.3  To make and receive payments electronically through the Online Payment Service an e-wallet is set up for each User. In order to set up an e-wallet the minimum information required includes: Full name, email address, date of birth, nationality and country of residence. Childcarer funds received by Mangopay are held separately in a ring-fenced account, until they are paid out to the Childcarers nominated bank account, this is in compliance with the requirements concerning safeguarding of funds by payment service providers and e-money institutions.

6.4  By using the Online Payment Service, you enter into a separate contract directly with MANGOPAY, and you agree to Mangopay’s Payment Services Framework Contract and Privacy Policy. As a result, any claim or dispute that is raised in relation to the service supplied by MANGOPAY must be made directly to them. Please visit www.mangopay.com in order to access all applicable terms and conditions.

6.5  In order to make a payment using the Site, you must provide us with your debit or credit card details, your card details will be registered and securely stored by our third party Online Payment Service. The details shall be retained by MANGOPAY in order to allow them to make payments for Bookings and/or to pay for Membership Fees.

6.6  The total amount that a Family User shall be charged for a Booking will be stated on the Site once the booking timer has been stopped. The total amount is made up of two seperate fees: (i) the Childcarer Fee (together with any voluntary tip); and (ii) the Transaction Fee.

6.7  Payment (either by cash or by card) for a Booking shall be due by the Family immediately upon the completion of the Childcare Services by the Childcarer.

6.8  Unless expressly stated otherwise, any Childcarer Fee, Transaction Fee, membership fee, voluntary tip and/or any applicable fees or charges shall be inclusive of VAT.

6.9  Childcarer Membership and Transactional Fees are non-refundable and non-transferable to other Users.

6.10  If the primary payment card used by a User is determined to be expired, invalid or otherwise not able to be charged, the User agrees that Inloco may, as the payment collection agent, use a secondary payment card, if registered to their account in order to process a Booking payment or Membership renewal.

7. Membership

Unlimited Membership

7.1  Under the Unlimited Membership, Users are able to create a Profile, access a searchable database, connect with local families and childcarers, find, book and pay / be paid for childcare and message any Inloco member you are connected to. After you have completed each Booking you will be invited to rate and review the other User. Families are able to pay the Childcarer in cash or with a card through the Site, if the Childcarer is over 18 years old. Membership Fees are available here.

Basic Membership

7.2  Under the Basic Membership, Users are able to update their Profile, access a searchable database and connect with local families and childcarers. Membership Fees are available here

Updates and Changes to membership

7.3  The membership plans, membership fees and Transaction Fees may change from time to time at the sole discretion of Inloco.  If there is any change, then the pages listing the current information will be updated appropriately.

Membership Renewal and Cancellation

7.4  Membership will continue until cancelled by the User. At the end of your  membership period, your membership will automatically renew for the same membership period (for example, six monthly or annually) at the then-current membership rate for the applicable membership plan, unless you cancel your membership before it renews. For example, if you signed up for an annual membership plan, at the end of the initial one-year period if you have not cancelled your membership, your membership will be automatically renewed for another one-year period at the then-current rate for annual membership. For any automatic renewal, you authorise Inloco to charge your registered payment method at the then-current applicable fee in accordance with the membership plan you selected.

7.5   To change or cancel your membership visit the Membership section within My Account Settings. Childcarers have the ability to cancel their Unlimited Membership with effect from the end of their then-current membership period and they will then become a Basic Member, with limited functionality. If you cancel your membership, you will continue to have access to the membership services associated with your membership until the cancellation becomes effective. All fees and charges are nonrefundable and there are no refunds or credits once your account has been billed, including if you cancel your membership and/or account. Unlimited membership services cease when your membership’s cancellation becomes effective; your membership will not renew thereafter. Cancelling your membership will not delete your account. To deactivate and delete your account visit the My Account section of the Site.

8. Your access to our services

8.1  While Inloco endeavours to ensure that the Site is normally available 24 hours a day, we shall not be liable if for any reason the Site is unavailable at any time or for any period.

8.2  Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance, repair, or for reasons beyond our control.

8.3  When you register with us and choose a password to protect your secure account, you are responsible for maintaining the confidentiality of your password. If you become aware of any unauthorised use of your account, you must notify us and you should change your password immediately. You are solely responsible for all activities that occur under your password and/or account. You shall not permit anyone else to use your account.

9. Privacy

9.1  Inloco is committed to respecting your privacy and the privacy of all Users using the Site. Information regarding how we may use your personal data can be found in the Inloco Privacy Policy which is incorporated into these Terms by reference and that will be updated from time to time.

9.2  We may communicate with you by any means available to us, including emailing, sending you push notifications and by telephone, text or other form of messaging, from time to time in relation to the services offered by the Site.

9.3  You acknowledge and agree that we may contact you in regards to any marketing and promotional matters, special offers, promotions, credits, awards or discounts offered by us in relation to the Service and in relation to Inloco.

9.4  Subject to our Privacy Policy, we will only contact you about goods or services of any of our partners and sponsors that we believe you may be interested in if you have consented to receiving any such communications.

9.5  All promotions will be run at the sole discretion of Inloco, and can be modified or terminated by us at any time with or without prior notice to you. Promotions may be offered on a time-limited basis and may be subject to certain restrictions and other terms and conditions.

10. Your content and confidentiality

Other than personally identifiable information (which is covered under our Privacy Policy), any material such as reviews, ratings or recommendations which you transmit or post to the Site (“User Content”) shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. You are solely responsible for such material. Inloco shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

11. Copyrights and Trademarks

The content of the Site is protected by international copyright and trademark laws.  The owner of the copyrights and trademarks, names, logos and service marks are MY INLOCO Limited, its affiliates or other third party licensors.  Except as stated herein, none of the contents of the Site may be modified, copied, printed, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted and/or otherwise used in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of Inloco.

12. Links to and from other websites

12.1  Links to third party apps and websites on the Site are provided solely for your convenience. Inloco has not reviewed all of these third party apps and websites and does not control and is not responsible for these apps/websites or their content or availability. Inloco does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party apps/websites linked to the Site, you do so entirely at your own risk.

13. Disclaimer

13.1  While Inloco endeavours to ensure that the Content is correct, Inloco does not warrant the accuracy and completeness of the Content. Inloco may make changes to the Content at any time without notice. The Content may be out of date and Inloco makes no commitment to update such material.

13.2  The material on the Site is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Inloco  provides you with the Site on the basis that Inloco excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms, might have effect in relation to the Site.

14. Indemnity

14.1  You shall indemnify Inloco against any loss, damages, costs or expenses which are awarded against or incurred by Inloco as a result of any claim or threatened claim (including any claim or threatened claim by a third party) arising out of or related to:

(a) your failure to provide accurate, up to date information;
(b) your interactions with other Users of the Site;
(c) any messages or other content you post on or transmit via the Site;
(d) your infringement of intellectual property rights;
(e) any breach by you of any of these Terms or applicable law; and
(f) your misuse of the Site and/or the Services.

15. Liability

15.1  Nothing in these Terms shall exclude or limit either your or Inloco’s liability for:

(a) death or personal injury resulting from the negligence of the other or their servants, agents or employees;
(b) fraud or fraudulent misrepresentation; or
(c) breach of any implied condition as to title or quiet enjoyment.

15.2  Nothing in these Terms shall exclude or limit your liability under clause 14 (Indemnity), except to the extent that these Terms state otherwise.

15.3  Subject to clauses 15.1 and 15.2, neither you nor Inloco shall be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentation) or otherwise arising out of or in connection with these Terms for:

  • any economic losses (including, without limitation, loss of revenues, profits, contracts, data, business, anticipated savings or cost of substitute services);
  • any loss of goodwill or reputation; or
  • any special, indirect or consequential losses;

in any case, whether or not such losses were within the contemplation of you and Inloco at the date of these Terms, suffered or incurred by you or Inloco arising out of or in connection with the provisions of, or any matter under, these Terms.

15.4  Subject to clauses 15.1, 15.2 and 15.3, each party’s total liability to the other in relation to all events or series of connected events occurring under these Terms (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to £5,000.

15.5  Nothing in these Terms excludes any statutory rights which may apply to your use of the Site which cannot be excluded, restricted or modified by contract.

16. Termination

16.1  We may terminate these Terms immediately by written notice to you:

(a) if you commit a material or persistent breach of these Terms which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so; and/or
(b) if you breach any of clauses 3, 4 and 5.          

16.2  You may discontinue your use of the Site at any time. These Terms will continue to apply to past use of the Site by you.

16.3  On termination for any reason:

(a) all rights granted to you under these Terms shall cease;
(b) your profile will no longer be displayed on the Site; 
(c) at our sole discretion, content posted by you on the Site may or may not remain on the Site; and
(d) you must immediately cease all activities authorised by these Terms.

17. Miscellaneous

17.1  To contact us in writing, send your communication to us by email to hello@myinloco.com.

17.2  Inloco will not be liable or responsible for an Event Outside Our Control that takes place that affects the performance of our obligations under these Terms:

(a) our obligations under these Terms shall be suspended for the duration of the Event Outside Our Control; and
(b) we will use our reasonable endeavours to find a solution by which our obligations under these Terms may be performed despite the Event Outside Our Control

17.3  We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.

17.4  You may only transfer your rights or obligations under these Terms to another person if we agree in writing.

17.5  A person who is not a party to these Terms has no right to enforce any term of these Terms.

17.6  If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

17.7  Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

17.8  These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts