Contact
The best way to contact us is to send an email to hello@myinloco.com – we’ll respond as soon as we can.
As we bring Inloco to new communities we are learning all the time about how Inloco should work to help our families and childcarers thrive. We’d love to hear your feedback and ideas about how we can make Inloco work better for you.
My Inloco Ltd is a company registered in England and Wales.
Registered address: 20-22 Wenlock Rd, London, N1 7GU
Company number: 12121294
Tips for childcarers
Do you have any Childcarer top tips?
Of course! Whether you’ve just joined Inloco or are looking to raise your Inloco profile and get more jobs, here are our top tips to become a super Inloco carer:
Create a great first impression
- Add a happy, smiley profile picture of yourself. Be sure it’s clear, in focus and well lit.
- Make sure your profile picture is appropriate to share with the families and children you want to work for.
Be open and friendly
- Take the time to share interesting and relevant information about yourself in your profile and why you love working with children.
- Be open and friendly, make it personal and don’t forget to check the spelling for typos!
Ask for recommendations and reviews
- It’s a great way to boost your profile and to hear and learn from the feedback you are given.
Respond quickly
- Families really appreciate a quick response to messages and booking requests – it shows you are responsive and on the ball!
- Make sure your notifications are turned on and check your emails regularly.
Get in touch
- Once a booking is confirmed, send the family a personal message. It’s really reassuring for a family to hear from you.
- If there are any details about a booking that aren’t clear to you, ask for clarification in advance.
I’m a childcarer but new to Inloco. What should I look out for?
For our newer childcarers out there, here are some top tips on how to become a brilliant 5* Inloco childcarer:
Safety is number one
- The children’s safety is your top priority. Keep this front of mind at all times and ask the family before they leave you in charge to confirm:
- Where their first aid kit is kept.
- What their emergency contact numbers are.
- Whether there are any allergies or medical conditions you should be aware of.
- Where you can find a fire extinguisher.
- Never give a child medicine without parental consent
- Keep a close eye on what the children are doing at all times.
Be proactive and have fun
- Families really value you engaging the children in the activities they enjoy – find out what they love to do, and also any boundaries you need to stick to, such as screen time or homework.
- Get involved and have fun – and if appropriate build physical activity and creativity in to your time with the children.
- Ask questions if you are unsure about anything – are there any family rules you should know about or special routines? And be sure to stick to them!
- Ask if there is anything else you should be aware of, like when they last ate, any likes / dislikes, any bedtime routines, etc.
- Always tidy up after playing or meal times and leave the house as you found it. If you can lend a hand in any way to help the family keep the house clean and tidy it will make their day when they come back!
Communicate and keep the family informed
- Families love to get updates and to hear what you and the children are up to. Letting the family know that all is well and that they are having a happy time is comforting for them and puts them at ease.
- If a child is unwell, always get in touch immediately.
- Always ask parents or guardians for their permission before you take a photo of their child, and never share or post photos of the children anywhere.
How Inloco works?
How does Inloco work for families?
Inloco is a simple, quick way to ask the people you trust with your children if they can lend a hand. Visit our Families page for more information.
Are you a babysitting agency?
No, we’re different to a childcare agency. Our model is community-based, and gives you a platform to build your own circles of trusted childcare, only involving people you know and trust. You can find out all about our model in our Terms of Use and on our website.
Where are Inloco communities located?
Inloco is based in the UK and is a new childcare community created by two mums who believe there is a better way to arrange childcare. We have communities growing in Buckinghamshire, Oxfordshire, London, Surrey and Brighton. We are growing everyday and would be delighted to talk with you about bringing Inloco to your area, please get in touch at hello@myinloco.com
How do I grow my childcare circle and connect with local Inloco members?
You can either share Inloco with friends, families and childcarers you already know and trust, or by adding your local schools and nurseries to your profile and connecting with friends. We’ll help you discover new childcarers and families, trusted by people you already know.
How do mutual connections work?
When you view a profile on Inloco, if you have any connections in common (people you are both connected to) their pictures will be displayed. Checking if a profile shares mutual connections with you is a great way to find people you trust. You can also read reviews and recommendations from the people you trust, or message your connections if you prefer to ask them anything directly.
What happens if I decline a connection request – do you tell that person?
We think it’s really important that you only connect with the people you want to have in your childcare circle. So if you decline a connection request, we simply remove you from the other user’s list of pending connections, and we don’t notify them that you’ve declined.
What is a shared school?
If you and another Inloco member have added the same school or nursery to your profile, it will be displayed as a ‘shared school’. This can help you discover new families or childcarers connected to your local school or nursery.
How do recommendations work?
Recommendations are a great way to boost your Inloco profile. You can ask anyone you have completed a booking with to give you a recommendation here. You then choose whether you want to display this on your Inloco profile or not. You can display up to five recommendations.
Ratings, reviews, recommendations and mutual connections are available to help parents find the right childcarers to support their family. Inloco doesn’t conduct any vetting, checks or interviews so parents should always conduct the necessary checks to ensure they are 100% happy with their chosen childcarer.
How do reviews work? Can I change a review?
After each booking is completed on Inloco we’ll ask you to leave a personal review for the childcarer or family the booking was completed with. You can’t edit a review once it has been left but if for any reason you need to please contact us and we will help.
Ratings, reviews, recommendations and mutual connections are available to help parents find the right childcarers to support their family. Inloco doesn’t conduct any vetting, checks or interviews so parents should always conduct the necessary checks to ensure they are 100% happy with their chosen childcarer.
Can I use Inloco to find childcarers when I’m away from home?
We are still a new community so you won’t find established Inloco communities everywhere. If you want to find childcarers in a new location all you need to do is visit your Account and go to ‘Update contact details’ you can temporarily change your postcode here so you can view local childcarers in a new location, but remember to reset it again to your home postcode when you get back!
Membership
How much does it cost families to join Inloco?
Right now, families joining Inloco get Inloco Basic membership for free. As an Inloco Basic member, you can:
- Connect with local families and childcarers.
- Check profiles to see if you have trusted friends, childcarers or schools in common.
- Build your own circle of trusted childcare support.
- Read reviews and recommendations from the people your trust.
- Easily find, book and pay for one-off childcare.
- Make childcarer payments by cash or card (cash only for childcarers under 18 years old).
How do I change or cancel my membership?
Simply head to your Account settings and click on Membership to manage, change or cancel your membership. If you have any difficulties, get in touch with us at hello@myinloco.com
Safety on Inloco
Is there a minimum childcarer age?
Yes, the minimum childcarer age on Inloco is 15 years.
If I have a concern about another Inloco user, what should I do?
Please contact us directly at hello@myinloco.com.
How should I use Inloco safely? Do you conduct DBS checks, vetting and childcarer interviews?
The safety of children and childcarers is of utmost importance to us. It’s essential that families and carers know how Inloco works to protect them.
Firstly, we are a community that connects families and childcarers, not an agency or childcare directory service. That means we rely on the community to review, recommend and report. Secondly, we are built on trust, so you stay in control by only connecting with people you know or trust.
Inloco connects busy families with a circle of trusted friends and childcarers and puts parents in control, giving you better choices and childcare options. Inloco doesn’t conduct any vetting, checks or interviews so parents should always conduct the necessary checks to ensure they are 100% happy with their chosen childcarer.
Ratings, reviews, recommendations and mutual connections are all available to help parents find the right childcarers to support their family, you can also message your connections if you prefer to ask anything directly before you make a childcarer choice.
Your privacy matters
What data do you share about me with other users?
At Inloco, your privacy is our top priority. We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly. We strive to be transparent in the way we process your data and to communicate with you clearly, so you can easily understand what data we collect, why we collect it and what we do with it. You can find out more in our privacy policy here.
Here’s an overview of the key data that we share with other Inloco users:
Your profile:
When you sign up and create a profile on Inloco this will be visible on the internet. You can view your own profile here at any time and check you are happy with the information you are sharing.
Shared schools and mutual connections:
When you view another member’s profile, the schools and connections that you have in common will be displayed. This helps you build your own trusted Inloco childcare circle.
Booking details:
The details a parent adds to a booking are only visible to the childcarers who receive that booking request. Mobile numbers will only be shared once a family confirms the booking.
Reviews or recommendations you have given:
Building trusted relationships and connections is at the heart of Inloco. By adding honest reviews and recommendations for other Inloco members, you’ll be doing your bit to help build your trusted local childcare community. The reviews and recommendations that you leave for another user will be visible on their profile page.
Payments on Inloco
How do I pay for childcare bookings?
Once the booking has been completed, you can choose to pay either by cash or by card. It’s always up to you and your carer. No matter how you pay, childcarers always get 100% of the rate you’ve agreed.
Card payments are processed securely by our payment provider (you can even add a tip), and you simply pay with the tap of a button. If you choose cash, just settle up between yourselves, but don’t forget to complete the booking on Inloco and add a review.
After you have paid by card through Inloco for the first time, our payment provider securely registers your details to save you re-entering them next time.
How do you process my card payments?
We use a well established and secure payment provider, Mangopay. Mangopay process card payments directly to a childcarer’s chosen bank account, so the money is paid the next working day. There is also no minimum transaction amount. We add a small fee to cover the cost of this secure, hassle-free processing. Once a family has made their first childcare payment by card, Mangopay will securely register your card details so you can simply pay with the tap of a button next time. Easy.
What payment cards do you accept?
We accept Visa, Mastercard and Maestro.
Are there any card processing fees when I pay a childcarer by card?
We add a small fee if you choose to pay your childcarer by card. This covers the cost of the secure card payment service – there are no other booking or membership fees for families. For childcarer payments up to £100 a fee of £3.50 is added, and for childcarer payments over £100 a fee of 3.75% of the childcarer payment is added. That means a £50 booking will cost you £53.50 by card, and a £120 booking will cost a total of £124.50 by card.
There’s been a problem with my payment – what should I do?
Payments from families to childcarers are processed the next working day. If a payment from a family hasn’t been processed, the first thing to do is to check the status of this payment in your completed bookings and contact the family. They may need to add their card details if there was an error. A confirmation email is sent once a payment has been processed successfully. We also send updates if there has been a problem with your payment. If you are still experiencing difficulties, please get in touch with us at hello@myinloco.com.
Bookings on Inloco
Can I amend or cancel my booking?
We know that sometimes plans have to change. So you can amend or cancel a one-off booking at any time by opening the booking on your booking screen. We just ask that you always try and give as much notice as possible and always communicate really clearly with the family or childcarer you are cancelling.
How do I confirm a childcare booking?
Your chosen childcarer will respond to your booking request with their availability and hourly rate. We’ll email you (or send you an SMS / whatsapp if it’s last minute) as soon as we know someone is available to help. You simply pick the right one for the job, then confirm the booking in seconds. You have complete control over who you choose.
Can families use Inloco to ask for other help at home?
Absolutely. When you view a childcarer’s profile you’ll be able to see what sort of jobs they are happy to help you with. These range from specific types of childcare, to broader home life support. Some people can help you with pet care, errands, household chores – and even watering the plants! Please just mention the specific help you are looking for when you create your booking.
How do you update me on my bookings?
We normally use email for booking updates, but if it’s a last-minute booking or a change at short notice we’ll also contact you by text message or whatsapp, whichever you’ve told us you prefer.
We try not to bombard you with messages so we only get in touch about a booking to tell you if someone is available to help, or if you’re a childcarer when you have had a booking confirmed by a family. We don’t message you when someone declines a booking, but you can visit Inloco to find out the latest status of your bookings at any time.
Technical questions
What browser does Inloco work best on?
We’re a startup and right now Inloco has been fully tested on Google Chrome and Safari – we’re still fixing a few issues on other browsers. If you’ve experienced any issues please use Chrome or Safari and please do share any issues that you experience with us so we can quickly fix them, email us at hello@myinloco.com.
Something’s not working correctly!
First of all, we’re sorry! Please let us know by dropping us an email to hello@myinloco.com. We’re a start-up on a mission to make life easier for busy families and childcarers, and we’d be so grateful if you can let us know about any issues you’ve experienced so we can fix them as quickly as possible. Thanks so much.
How Inloco works?
How does Inloco work for childcarers?
Inloco lets you pick and choose the jobs that work for you, work the hours that you want, and grow your circle of trusted families. Whether you’re looking for occasional babysitting or part-time childcare work, Inloco is designed to help you thrive. Visit our Childcarers page to find out more.
I’m a childcarer under 21 years old – how does Inloco work differently for me?
Our minimum childcarer age is 15 years old. If you’re between 15 and 21 years old, there are a few differences to your membership.
- You will only be able to accept cash payments from families if you are under 18 years old.
- Your public profile will display your age if you are under 21 years – this is to help families make the right childcarer choice for their family.
- Childcarers under 18 years old need to provide the email address of their parent or guardian when they sign up. When a booking is confirmed we will send them a copy of your booking confirmation. This means they will always have a record of the family, date and time of your booking before it happens.
Are you a babysitting agency?
No, we’re different to a childcare agency. Our model is community-based, and gives you a platform to build your own circles of trusted childcare, only involving people you know and trust. You can find out all about our model in our Terms of Use and on our website.
Where are Inloco communities located?
Inloco is based in the UK and is a new childcare community created by two mums who believe there is a better way to arrange childcare. We have communities growing in Buckinghamshire, Oxfordshire, London, Surrey and Brighton. We are growing everyday and would be delighted to talk with you about bringing Inloco to your area, please get in touch at hello@myinloco.com
How do I grow my childcare circle and connect with local Inloco members?
You can either share Inloco with friends, families and childcarers you already know and trust, or by adding your local schools and nurseries to your profile and connecting with friends. We’ll help you discover new childcarers and families, trusted by people you already know.
How do mutual connections work?
When you view a profile on Inloco, if you have any connections in common (people you are both connected to) their pictures will be displayed. Checking if a profile shares mutual connections with you is a great way to find people you trust. You can also read reviews and recommendations from the people you trust, or message your connections if you prefer to ask them anything directly.
What happens if I decline a connection request – do you tell that person?
We think it’s really important that you only connect with the people you want to have in your childcare circle. So if you decline a connection request, we simply remove you from the other user’s list of pending connections, and we don’t notify them that you’ve declined.
What is a shared school?
If you and another Inloco member have added the same school or nursery to your profile, it will be displayed as a ‘shared school’. This can help you discover new families or childcarers connected to your local school or nursery.
How do recommendations work?
Recommendations are a great way to boost your Inloco profile. You can ask anyone you have completed a booking with to give you a recommendation here. You then choose whether you want to display this on your Inloco profile or not. You can display up to five recommendations.
Ratings, reviews, recommendations and mutual connections are available to help parents find the right childcarers to support their family. Inloco doesn’t conduct any vetting, checks or interviews so parents should always conduct the necessary checks to ensure they are 100% happy with their chosen childcarer.
How do reviews work? Can I change a review?
After each booking is completed on Inloco we’ll ask you to leave a personal review for the childcarer or family the booking was completed with. You are able to edit a review you have left for another user by visiting that user’s profile page, clicking on their star rating and editing the review.
Ratings, reviews, recommendations and mutual connections are available to help parents find the right childcarers to support their family. Inloco doesn’t conduct any vetting, checks or interviews so parents should always conduct the necessary checks to ensure they are 100% happy with their chosen childcarer.
Membership
How much does it cost childcarers to join Inloco?
Right now, childcarers joining Inloco get Inloco Basic membership for free.
If you’re a childcarer who wants to build a safer, more flexible and reliable source of income, then Inloco is for you! With Inloco you have the freedom to pick and choose the jobs that work for you, control your own hours, and grow your circle of trusted families. As an Inloco Basic member, you can:
-
- Connect with local families and childcarers.
- Check profiles to see if you have trusted friends, childcarers or schools in common.
- Respond to one-off childcare bookings.
- Take home 100% of what you earn, with no added fees.
- Receive card payments directly to your bank account, or cash (cash only for childcarers under 18 years).
- Receive ratings and reviews to boost your profile.
How do I change or cancel my membership?
Simply head to your Account settings and click on Membership to manage, change or cancel your membership. If you have any difficulties, get in touch with us at hello@myinloco.com.
Safety on Inloco
Is there a minimum childcarer age?
Yes, the minimum childcarer age on Inloco is 15 years.
If I have a concern about another Inloco user, what should I do?
Please contact us directly at hello@myinloco.com.
How should I use Inloco safely? Do you conduct DBS checks, vetting and childcarer interviews?
The safety of children and childcarers is of utmost importance to us. It’s essential that families and carers know how Inloco works to protect them.
Firstly, we are a community that connects families and childcarers, not an agency or childcare directory service. That means we rely on the community to review, recommend and report. Secondly, we are built on trust, so you stay in control by only connecting with people you know or trust.
Inloco connects busy families with a circle of trusted friends and childcarers and puts parents in control, giving you better choices and childcare options. Inloco doesn’t conduct any vetting, checks or interviews so parents should always conduct the necessary checks to ensure they are 100% happy with their chosen childcarer.
Ratings, reviews, recommendations and mutual connections are all available to help parents find the right childcarers to support their family, you can also message your connections if you prefer to ask anything directly before you make a childcarer choice.
Do I need inurance?
For registered childminders and Ofsted-registered nannies, it is a legal requirement to have appropriate public liability insurance that covers you whilst working with children. Babysitters and independent nannies don’t have the same legal obligation, so it is your choice if you wish to take out insurance. There are a number of child care insurance providers who can offer tailored cover to suit your work such as www.mortonmichel.com.
Why has my identity document has been rejected?
Childcarers are sent an email asking you to upload photo ID. This can be any one of the following:
UK, USA, Canadian nationals – Passport or Driving Licence
SEPA (EU) area nationals – ID Card, Passport or Driving License
All other nationalities – Passport
If your ID is rejected:
- check the image is clear and sharp.
- check the image is not cropped or incomplete.
- check the ID document is valid and has not expired.
- for ID cards you need to include an image of the front and back of the ID card.
- your ID document must match the name on your account, you can visit My Account to update your details.
Your privacy matters
What data do you share about me with other users?
At Inloco, your privacy is our top priority. We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly. We strive to be transparent in the way we process your data and to communicate with you clearly, so you can easily understand what data we collect, why we collect it and what we do with it. You can find out more in our privacy policy here.
Here’s an overview of the key data that we share with other Inloco users:
Your profile:
When you sign up and create a profile on Inloco this will be visible on the internet. You can view your own profile here at any time and check you are happy with the information you are sharing.
Shared schools and mutual connections:
When you view another member’s profile, the schools and connections that you have in common will be displayed. This helps you build your own trusted Inloco childcare circle.
Booking details:
The details a parent adds to a booking are only visible to the childcarers who receive that booking request. Mobile numbers will only be shared once a family confirms the booking.
Reviews or recommendations you have given:
Building trusted relationships and connections is at the heart of Inloco. By adding honest reviews and recommendations for other Inloco members, you’ll be doing your bit to help build your trusted local childcare community. The reviews and recommendations that you leave for another user will be visible on their profile page.
Payments on Inloco
How do you process my card payments?
We use a well established and secure payment provider, Mangopay. Mangopay process card payments directly to a childcarer’s chosen bank account, so the money is paid the next working day. There is also no minimum transaction amount. We add a small fee to cover the cost of this secure, hassle-free processing. Once a family has made their first childcare payment by card, Mangopay will securely register your card details so you can simply pay with the tap of a button next time. Easy.
What payment cards do you accept?
We accept Visa, Mastercard and Maestro.
Why do childcarers need to add their bank account details?
Before you can respond to your first childcare booking, you’ll need to add your bank account details (if you are over 18 years of age). This is so we know where to send your money if the family choose to pay you by card – it’ll just take a couple of minutes, and it’s all completely secure. We’ll send you an email once you join so you can do this.
After each booking, the family will either pay you by card or cash, whatever you have agreed with them. You then receive 100% of the rate agreed with the family, with card payments arriving in your account the next working day. Simple! Payments are managed securely by our verified provider so your details are always completely safe.
There’s been a problem with my payment – what should I do?
Payments from families to childcarers are processed the next working day. If a payment from a family hasn’t been processed, the first thing to do is to check the status of this payment in your completed bookings and contact the family. They may need to add their card details if there was an error. A confirmation email is sent once a payment has been processed successfully. We also send updates if there has been a problem with your payment. If you are still experiencing difficulties, please get in touch with us at hello@myinloco.com.
Bookings on Inloco
Can I amend or cancel my booking?
We know that sometimes plans have to change. So you can amend or cancel a booking at any time by opening the booking on your booking screen. We just ask that you always try and give as much notice as possible and always communicate really clearly with the family or childcarer you are cancelling.
How do I know if a booking has been confirmed?
When a family adds you to a booking request we’ll ask you to respond with your availability and hourly rate. You stay in control of who you want to work for, the rate you charge and when you are available to work. Families pick the right childcarer for the job, and if you’ve been selected you’ll receive a message confirming the booking. We try not to bombard you with messages so we only contact you when you have a booking confirmed, but you can visit Inloco to find out the latest status of your bookings at any time.
Can families use Inloco to ask for other help at home?
Absolutely. When you view a childcarer’s profile you’ll be able to see what sort of jobs they are happy to help you with. These range from specific types of childcare, to broader home life support. Some people can help you with pet care, errands, household chores – and even watering the plants! Please just mention the specific help you are looking for when you create your booking.
How do you update me on my bookings?
We normally use email for booking updates, but if it’s a last-minute booking or a change at short notice we’ll also contact you by text message or whatsapp, whichever you’ve told us you prefer.
We try not to bombard you with messages so we only get in touch about a booking to tell you if someone is available to help, or if you’re a childcarer when you have had a booking confirmed by a family. We don’t message you when someone declines a booking, but you can visit Inloco to find out the latest status of your bookings at any time.
Technical questions
What browser does Inloco work best on?
We’re a startup and right now Inloco has been fully tested on Google Chrome and Safari – we’re still fixing a few issues on other browsers. If you’ve experienced any issues please use Chrome or Safari and please do share any issues that you experience with us so we can quickly fix them, email us at hello@myinloco.com.
Something’s not working correctly!
First of all, we’re sorry! Please let us know by dropping us an email to hello@myinloco.com. We’re a start-up on a mission to make life easier for busy families and childcarers, and we’d be so grateful if you can let us know about any issues you’ve experienced so we can fix them as quickly as possible. Thanks so much.
Our membership and transaction pricing
Free Basic membership
All families and childcarers get free basic Inloco membership.
What’s included:
- Connect with local families and childcarers
- Families: find, book and pay for childcare
- Childcarers: receive and respond to childcare requests
- Check profiles to see if you have trusted friends, childcarers or schools in common
- Build your own circle of trusted childcare support
- Read reviews and recommendations from the people you trust
Processing fees
Processing fees are added for card payments only:
If you choose to pay your childcarer by card your payment will be processed securely by our payment provider (you can also add a tip) with the tap of a button. A transaction fee is added for this service.
There’s no fee if you choose to pay your childcarer by cash.
| Card payment amount | Processing fee added |
|---|---|
| Up to £100 | £3.50 |
| Transactions over £100 | 3.75% of the total childcarer payment |
Examples:
- a £50 booking will cost you a total of £53.50 by card
- a £120 booking will cost you a total of £124.50 by card
Secure payment processing
We use a well established and secure payment provider, Mangopay, to process all transactions. Mangopay will securely register your card details so you can simply pay with the tap of a button next time. Easy.
Terms and Conditions: Six months free trial
- Offer applies to new childcarer members only.
- Receive your first six months Inloco Unlimited membership for free, no card details needed on sign up.
- Offer only applies to individuals who are residents of the United Kingdom who are at least 15 years of age at the time of joining.
- This offer cannot be used in conjunction with any other offer.
- Inloco reserves the right to amend these terms and conditions or withdraw this offer at any time without notice.
- Inloco Terms of Use apply.
- Inloco is not liable for the reproduction of this offer or indirect access via third party websites or otherwise of these terms and where such reproduction misstates or omits any of the information or terms and conditions connected with this offer.
Half price annual membership offer – Terms and Conditions
- Offer applies to new childcarer members only.
- Receive your first twelve months Inloco Unlimited membership for £12 (half price), instead of the normal price for annual membership of £24.
- Membership automatically renews, after twelve months £24 will be deducted automatically from your account for the next 12 month membership period.
- Offer only applies to individuals who are residents of the United Kingdom who are at least 15 years of age at the time of joining.
- This offer cannot be used in conjunction with any other offer.
- Inloco reserves the right to amend these terms and conditions or withdraw this offer at any time without notice.
- Inloco Terms of Use apply.
- Inloco is not liable for the reproduction of this offer or indirect access via third party websites or otherwise of these terms and where such reproduction misstates or omits any of the information or terms and conditions connected with this offer.
Inloco Privacy Policy
Effective date: 1 June 2020
Our commitment to you
At Inloco, your privacy is a top priority. We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly. We do not compromise your privacy and we have designed and built Inloco with your privacy in mind. We strive to be transparent in the way we process your data and to communicate with you clearly, so you can easily understand the data we collect, why we collect it and what we do with it.
Introduction
This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
“Site” means the webapp and the website www.myinloco.com, including all Services made available via the webapp and the website.
Contents
1. Important Information and who we are
Purpose of this Privacy Policy
This privacy policy aims to give you information on how we collect, use, process and disclose your personal information, in conjunction with your use of Inloco. By using and interacting with the Site, you consent to us processing your personal data in accordance with this privacy policy. If you see an undefined term in this privacy policy, it has the same definition as in the Terms of Use.
Inloco is not directed to children under 15 years, our minimum childcarer age is 15 and we do not knowingly collect data relating to children under 15 years. If you believe that we are processing the personal information pertaining to a child inappropriately, we take this very seriously and urge you to contact us.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
You are responsible for the type, detail and nature of the information that you choose to put on your profile and/or other information that you share with other users. Please consider carefully the information that you choose to share with others. As stated in the Terms of Use, you are also responsible for the security of your profile by ensuring that you have a robust and unique password, that you do not share it with anyone and that you notify Inloco promptly with any security concern. We will not be liable for any unauthorised transactions or activity entered into using your name and password.
Controller
My Inloco Limited is the data controller and responsible for your personal data (collectively referred to as ”Inloco”, “we”, “us” or “our” in this privacy policy).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:
Email: hello@myinloco.com
Mail: My Inloco Ltd, Needlemakers, Watts Green, Chearsley, Bucks, HP18 0DD
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. The data we collect about you
Information that is necessary for the use of the Inloco platform
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about others that you provide to us with, including (but not limited to) information that you provide by completing your profile or by creating a booking on the Site. You represent and warrant to us that you have obtained the express consent from the individuals whose data you provide us with. For the avoidance of doubt, any reference in this privacy policy to your data shall include data about other individuals that you have provided us with.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier, nationality, identity documentation, profile picture, date of birth and gender.
- Contact Data includes billing address, home address, email address, telephone number and parent email address if a childcarer is under 18 years old.
- Financial Data includes bank account and/or payment card details.
- Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, services or bookings made or provided by you, membership details, the information you add about yourself to your public profile , schools (if added), your connections and favourites, your preferences, reviews, recommendations, referrals, in app messages, feedback and survey responses.
- Usage Data includes information about how you use our web app, site and services and details relating to your bookings / booking requests such as, the age, and gender of the children and the booking location.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. This information is used for the operation of the Site and the services provided by Inloco, and to provide general statistics regarding the use of the Site and services.
In the course of providing services to you, we do not collect information that could reveal your (or your childrens) racial or ethnic origins, sexual orientation, political opinions, physical or mental health, religious or philosophical beliefs or trade union membership. Such information is considered Special Categories of Personal Data under GDPR. We would only collect this information where you have given your explicit consent or one of the other exemptions apply (i.e. it is necessary to comply with our legal obligations).
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with childcare services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, social media, on our Site or otherwise. This includes personal data you provide when you:
- sign up and create an account and public profile on our Site;
- become a member;
- use the Site and services provided;
- meet with one of our employees, ambassadors or consultants;
- request marketing to be sent to you;
- complete a form on the Site, or in person, requesting us to contact you;
- enter a competition, promotion or survey;
- submit an application for a role within Inloco; or
- make a complaint or give us feedback or contact us.
Automated technologies or interactions
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie policy for further details.
Third parties or publicly available sources
We will receive personal data about you from various third parties and public source as set out below:
- Technical Data or Usage Data from analytics providers or search information providers; and
- Employment, Identity and Contact Data from third party recruitment agencies, where relevant.
4. How we use your personal data
We will only use your personal data to operate the Site, the web app and the services you provide or have requested including enabling payment by Childcarers and Families. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us or by updating your preferences in your account settings.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Basis for processing |
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| To register you as a User, create your profile and complete ID verification |
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To process your booking and services, such as:
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To manage our relationship with you, such as:
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| To enable you to partake in a prize draw, fundraising initiative, promotion, competition or complete a survey |
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To administer and protect our business and Site including:
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To deliver relevant website content and advertisements to you:
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| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
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| To make suggestions and recommendations to you about goods or services that may be of interest to you |
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Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). We may use your personally identifiable information to inform you of other products or services available from Inloco and our partners.
You will only receive marketing communications from us if you have opted in to receive the requested information from us. We do not sell, rent or lease or provide in any other way our users lists to third parties.
We may also contact you via surveys to conduct research about your opinion of our website and services.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging in the “communication setting” page of the Site and checking or unchecking relevant boxes to adjust your communication preferences.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions and applicable law.
You agree that Inloco may share data with third parties providers. The types of third party service providers whom we share your information with includes:
- Affiliates of Inloco;
- Payment providers (including online payment providers and fraud detection providers) for the purposes of providing services to us, for example when they process information such as credit card payments;
- Childcarers and Families for the purposes of fulfilling the childcare services;
- Third party service providers who perform functions on our behalf in connection with the operation of our business such as IT service providers (including cloud providers) and system administrators, third parties who host and manage data or provide programming or technical support, conduct reference checks on candidates on our behalf;
- Professional advisers including lawyers, bankers, auditors and who provide consultancy, banking, legal, insurance and accounting services;
- Third party analytics partners to analyse website traffic and understand user needs and trends or third party marketing service providers to help us to communicate with; and
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. International transfers
Certain of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Inloco will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
- Conform under a duty to disclose or share your personal data in order to comply with a legal or regulatory obligation or request;
- Enforce or apply our Terms and other agreements or to investigate potential breaches;
- Protect and defend the rights or property of Inloco; and
- Act under exigent circumstances to protect the personal safety of users of Inloco or the public.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Any data deemed no longer relevant is deleted.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for analytical, research, user reviews and recommendations, or statistical purposes and to help us improve the Site and services. As this is no longer personal data we may use this information indefinitely without further notice to you.
9. Your legal rights
You have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We aim to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Changes to this privacy policy
Inloco will from time to time update this privacy policy to reflect company and user feedback and any changes in data protection regulations. Inloco encourages you to periodically review this privacy policy to be informed of how Inloco is protecting your information.
10. Glossary
Lawful basis
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Inloco Terms of Use
Last Updated: 1st June 2020
Welcome to Inloco! Inloco is a community that connects parents and childcarers to a trusted circle of help through a flexible and fast booking platform.
MY INLOCO Limited (company number 12121294) trading as Inloco and using the domain www.myinloco.com provides an online platform covering web and mobile devices, that connects families with childcarers who wish to offer childcare and domestic related services. By using the Site, you agree to comply with and be legally bound by these Terms of Use (“Terms”), whether or not you become a registered user of the Site owned and operated by MY INLOCO Limited, whose registered office is at Needlemakers, Watts Green, Chearsley, Buckinghamshire, HP18 0DD (“Inloco”, “us”, “we”, “our”).
Definitions
- “Booking or Booked” means the formation of a Childcare Contract.
- “Childcare Contract” means the agreement created between a Childcarer and a Family, when the Family accepts an offer for Childcare Services from the Childcarer.
- “Childcare Services” means childcare and domestic related services Booked through Inloco, and provided by Childcarers.
- “Childcarer” means a person who completes the account registration process and creates a Childcarer Profile via the Site.
- “Childcarer Fee” means the fee payable, by cash or through the Site, to the Childcarer upon completion of a Booking.
- “Childcarer Profile” means the profile that a Childcarer provides information about themselves, their experience and the services they are willing to provide.
- “Content” means text, graphics, logos, photographs, images, moving images, music, software, illustration, audio, video, information, documents, compilations, data or other materials submitted or sent by Users to other Users or Inloco through their use of the Site, including as displayed in their Profile.
- “Event Outside Our Control” means any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks.
- “Families“, or “Family” means a person who completes the account registration process and creates a Family Profile on the Site.
- “Family Profile” means the profile that a Family creates providing information about themselves and their family.
- “Site” means the webapp and the website (www.myinloco.com), including all Services made available via the webapp and the website.
- “Transaction Fee” means the fee payable to Inloco on the completion of a Booking, as set out here.
- “User” means any person who registers their details for an account with the Site, including Families and Childcarers, whether on a free or paid-membership basis.
1. General
1.1 The Site provides a neutral online venue for people seeking Childcare Services (“Families”) to connect with people who want to provide those services (“Childcarers”). Families and Childcarers may create a Profile on the Site which can be viewed by other Users. Families and Childcarers may communicate, review, recommend, arrange, book and pay for Services directly, between themselves, through the Site.
1.2 Each person who is registered on the Site may have either a Family Profile or a Childcarer Profile.
1.3 Inloco does not itself provide Childcare Services. Transactions and Bookings are solely between Users. You acknowledge and agree that Inloco is not a party to any agreement entered into between Childcarers and Families; Families contract directly with the Childcarers.
1.4 Inloco is not a broker or an agent and does not control, supervise or provide any training or equipment to the Childcarers; and has no control of the quality, timing, legality, failure to provide, or any other aspect of the Services provided by the Childcarer. Inloco is not a referral, matching or placement service and does not provide, refer, place, offer or seek to obtain employment for any of its Users.
1.5 Users must resolve any issues, disputes or concerns directly with each other, including any issues regarding payments to Childcarers or services received by a Family, and Inloco disclaims all liability in relation to any dispute between Users.
1.6 You agree that Inloco may modify these Terms and such modifications shall be effective immediately upon posting. We will also send an email to all User’s to notify them of any updates to the Terms, however the responsibility is for the User to review the Terms periodically and to be aware of modifications. Continued access or use of the Site shall be deemed acceptance of any modified Terms and you consent to us collecting and using information about the devices used to access the Services and any related software, hardware and/or peripherals to improve our Site and any services offered to you.
1.7 Inloco may make Promotional offers to selected Users which may have additional terms applied to each offer. If Inloco believes that a User is not acting in good faith in relation to an offer, then Inloco may remove the promotion from the User with immediate effect.
2. The Services
2.1 Inloco does not employ Childcarers or seek to find employment for Childcarers nor recommend Childcarers.
2.2 We do not screen or verify the identity or background of any User. We do not interview or check references for Childcarers or Families as this is the responsibility of each User.
2.3 You acknowledge and agree that to the extent that your use of the Site gives rise to any tax or other legal obligations on you in relation to any financial gains made by you, it is your responsibility to comply with those obligations.
2.4 Users are solely responsible, for any tax, withholding, reporting or disclosing, including, but not limited to, VAT, employers liability, social security, PAYE, national insurance or payroll withholding tax or income reporting in connection with your use of the Site. For the avoidance of doubt, Inloco shall not be liable for any tax withholding or income as a result of your use of the Site.
2.5 You understand and agree that if Inloco is found to be liable for any tax, withholding tax or reporting obligation in connection with any services provided or received by you, then you will immediately reimburse and indemnify Inloco for all costs, expenses and liabilities (including any interest and penalties).
2.6 Childcarers are able to mark themselves as being DBS certified, OFSTED registered, having SEN experience, having a valid driving licence and an up to date First Aid qualification on the Site. Inloco does not undertake verification of these certifications nor ongoing monitoring to ensure their continued validity. For the avoidance of doubt, the onus for verifying the validity of any accreditation, reference, review or recommendation is the responsibility of each User and Inloco does not make any representations that we have verified User Profiles.
2.7 Inloco makes no representations about the Users. You should exercise caution and make your own assessments of the Users you decide to interact with, engage, receive services from, or provide services to, through the Site. We accept no responsibility for the accuracy or completeness of any Profile or communication on the Site.
2.8 Inloco may refuse to allow any person to register or create an account or cancel or suspend any existing account if it forms the view that the User’s conduct or presence on the Site, may be harmful to Inloco or to any other User.
3. Families
3.1 Each Family User represents and warrants that they shall provide complete, accurate and up to date information when setting up an account, creating a Family Profile and communicating with other Users. You must use your actual name and other personal details as required at the time of registering and you must not use any false name or pseudonym, false personal details or impersonate any person.
3.2 You represent and warrant to us that neither you or any member of your household has been convicted of a criminal offence. You confirm that you have read and agree to abide by the Inloco Community Guidelines, that will be updated from time to time.
3.3 You agree to provide a safe and appropriate environment that is in compliance with all applicable laws and regulations for Childcarers and to treat them lawfully and with respect. You also agree to provide the Childcarer with emergency contact details and all appropriate information including but not limited to important medical, dietary, safety and transport information.
3.4 For any Booking, both parties have the right to cancel a Booking, however it is best practice and respectful to provide as much notice as possible to the other User. If a User cancels a Booking less than 24 hours before the Booking is scheduled to start a “Cancelled Booking” notice (or other indicator we deem to be appropriate) may be displayed on the reviews section of the User who initiated the cancellation.
3.5 You agree to interact, deal and communicate with other Users in an honest, respectful and fair manner, and you should ensure that you are reasonably able to perform any Bookings that you enter into and will seek to resolve any disputes, issues or concerns arising from a Booking in good faith and fairly.
3.6 By accepting an offer for Childcare Service and entering into a Childcare Contract, you agree to pay the Childcarer the Childcarer Fee and Inloco the Transaction Fee, immediately upon the completion of the Booking. If you choose to pay a Childcarer Fee directly in cash rather than by card through the Site, then no Transaction Fee will be charged.
3.7 We shall collect the Transaction Fee from the payment card used by the Family to pay for the Booking, via the Online Payment Service. You understand that the Transaction Fee may vary from time to time. Inloco has the right to amend applicable fees and charges at any time. Our fees are available here.
4. Childcarers
4.1 Each Childcarer User represents and warrants that they shall provide complete, accurate and up to date information when registering for an account, creating a Childcarer Profile and communicating to other Users. You must use your actual name and other personal details as required at the time of registering and you must not use any false name or pseudonym, false personal details or impersonate any person.
4.2 You represent and warrant to us that: (a) you have not been convicted of a criminal offence; (b) that you are legally entitled to work in the UK; and (c) you are at least 15 years old. You confirm that you have read and agree to abide by the Inloco Community Guidelines, that will be updated from time to time.
4.3 You agree to provide Childcare Services in compliance with all applicable laws and regulations and to treat Families and children lawfully and with respect. You must satisfy yourself that any special requirements have been properly communicated to you including requirements as to the supervision, safety, transport, health, medical, dietary requirements and other matters regarding a child.
4.4 For any Booking, both parties have the right to cancel a Booking, however it is best practice and respectful to provide as much notice as possible to the other User. If you are not able to fulfil an agreed Booking, you must not substitute yourself for another Childcarer. If a User cancels a Booking less than 24 hours before the Booking is scheduled to start a “Cancelled Booking” notice (or other indicator we deem to be appropriate) may be displayed on the reviews section of the User who initiated the cancellation.
4.5 You agree to interact, deal and communicate with other Users in an honest, respectful and fair manner, and you should ensure that you are reasonably able to perform any Bookings that you enter into and will seek to resolve any disputes, issues or concerns arising from a Booking in good faith and fairly.
4.6 Childcarers aged between 15 to 18 years old may register as a “Junior User”. For Junior Users, an email will be sent to the nominated parent/guardian setting out the date, time and family name of each Booking that you agree to. Junior Users will not be allowed to receive online payment for the Childcare Services through the Site until they are 18 years old, and they therefore can only receive payment for their Childcarer Services with cash.
5. Acceptable Use
5.1 You acknowledge that the Content, whether posted publicly or transmitted privately, is the sole responsibility of the person from whom such Content originated. We do not control, endorse or guarantee the accuracy, integrity or quality of such Content. As such, you acknowledge that by using the Services you may be exposed to Content that is incorrect, misleading, offensive and/or indecent. Inloco will not be liable in any way for any Content or for any loss or damage of any kind resulting from the use of any Content transmitted via the Site and you agree to bear all risks associated with the use of any Content, including reliance on the accuracy or completeness of such Content.
5.2 In using the Site, you agree not to:
- send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise;
- post, publish, distribute or disseminate material or information that is defamatory, infringing, seditious, obscene, indecent, threatening, offensive, abusive, pornographic, harassing or unlawful, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
- post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise;
- threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others;
- use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party;
- make available or upload files that contain a virus, logic bomb, worm, trojan, harmful component, corrupt data, other malicious software or harmful data that may damage the operation of the computer or property of another;
- post, publish, distribute or disseminate material that contain photographs or images of a child, unless you are that child’s parent, legal guardian, or have that child’s parental consent;
- advertise or offer to buy or sell goods or services for any commercial purpose, unless such communication facility expressly allows such messages;
- impersonate any person or entity for the purpose of misleading others;
- use the Site in any manner that could damage, disable, overburden or impair the Site or interfere with any other party’s use and enjoyment of the Site;
- post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement);
- attempt to gain unauthorised access to the Site, other accounts, computer systems or networks connected to the Site through hacking, password mining or any other means;
- misuse the Site including hacking, inserting malicious code and/or scraping;
- infringe our or any third party’s intellectual property rights in your use of the Site or its Content;
- use the Site to solicit, advertise to or contact Users for any purpose other than to arrange bookings through the Site or to post or message users of the Site;
- you must not use any information you obtain from the Site about another User other than in relation to a booking; and
- breach any applicable laws or regulations.
5.3 We have no obligation to monitor the Services but shall be entitled to review Content transmitted via the Site and, at our sole discretion, to remove any Content that breaches these Terms or is otherwise objectionable.
6. Fees and Payment
6.1 The Site allows Users to pay and receive payments via the use of a third party service provider (“Online Payment Service”). Our selected provider is Mangopay who is owned by Leetchi Corp SA (company based at 14 rue Aldringen, L-1118, Luxembourg) and is a licensed e-money institution approved and supervised in accordance with the provisions of the CSSF in Luxembourg (No W00000005).
6.2 When using the Online Payment Service Childcarers agree to our provider’s Payment Services Framework Contract. Inloco shall not be liable for the acts or omissions of such third party. You shall be solely responsible for the transmission of information connected to your credit or debit card, and we hereby exclude all liability to the extent permitted by law.
6.3 To make and receive payments electronically through the Online Payment Service an e-wallet is set up for each User. In order to set up an e-wallet the minimum information required includes: Full name, email address, date of birth, nationality and country of residence. Childcarer funds received by Mangopay are held separately in a ring-fenced account, until they are paid out to the Childcarers nominated bank account, this is in compliance with the requirements concerning safeguarding of funds by payment service providers and e-money institutions.
6.4 By using the Online Payment Service, you enter into a separate contract directly with MANGOPAY, and you agree to Mangopay’s Payment Services Framework Contract and Privacy Policy. As a result, any claim or dispute that is raised in relation to the service supplied by MANGOPAY must be made directly to them. Please visit www.mangopay.com in order to access all applicable terms and conditions.
6.5 In order to make a payment using the Site, you must provide us with your debit or credit card details, your card details will be registered and securely stored by our third party Online Payment Service. The details shall be retained by MANGOPAY in order to allow them to make payments for Bookings and/or to pay for Membership Fees.
6.6 The total amount that a Family User shall be charged for a Booking will be stated on the Site once the booking timer has been stopped. The total amount is made up of two seperate fees: (i) the Childcarer Fee (together with any voluntary tip); and (ii) the Transaction Fee.
6.7 Payment (either by cash or by card) for a Booking shall be due by the Family immediately upon the completion of the Childcare Services by the Childcarer.
6.8 Unless expressly stated otherwise, any Childcarer Fee, Transaction Fee, membership fee, voluntary tip and/or any applicable fees or charges shall be inclusive of VAT.
6.9 Childcarer Membership and Transactional Fees are non-refundable and non-transferable to other Users.
6.10 If the primary payment card used by a User is determined to be expired, invalid or otherwise not able to be charged, the User agrees that Inloco may, as the payment collection agent, use a secondary payment card, if registered to their account in order to process a Booking payment or Membership renewal.
7. Membership
Unlimited Membership
7.1 Under the Unlimited Membership, Users are able to create a Profile, access a searchable database, connect with local families and childcarers, find, book and pay / be paid for childcare and message any Inloco member you are connected to. After you have completed each Booking you will be invited to rate and review the other User. Families are able to pay the Childcarer in cash or with a card through the Site, if the Childcarer is over 18 years old. Membership Fees are available here.
Basic Membership
7.2 Under the Basic Membership, Users are able to update their Profile, access a searchable database and connect with local families and childcarers. Membership Fees are available here.
Updates and Changes to membership
7.3 The membership plans, membership fees and Transaction Fees may change from time to time at the sole discretion of Inloco. If there is any change, then the pages listing the current information will be updated appropriately.
Membership Renewal and Cancellation
7.4 Membership will continue until cancelled by the User. At the end of your membership period, your membership will automatically renew for the same membership period (for example, six monthly or annually) at the then-current membership rate for the applicable membership plan, unless you cancel your membership before it renews. For example, if you signed up for an annual membership plan, at the end of the initial one-year period if you have not cancelled your membership, your membership will be automatically renewed for another one-year period at the then-current rate for annual membership. For any automatic renewal, you authorise Inloco to charge your registered payment method at the then-current applicable fee in accordance with the membership plan you selected.
7.5 To change or cancel your membership visit the Membership section within My Account Settings. Childcarers have the ability to cancel their Unlimited Membership with effect from the end of their then-current membership period and they will then become a Basic Member, with limited functionality. If you cancel your membership, you will continue to have access to the membership services associated with your membership until the cancellation becomes effective. All fees and charges are nonrefundable and there are no refunds or credits once your account has been billed, including if you cancel your membership and/or account. Unlimited membership services cease when your membership’s cancellation becomes effective; your membership will not renew thereafter. Cancelling your membership will not delete your account. To deactivate and delete your account visit the My Account section of the Site.
8. Your access to our services
8.1 While Inloco endeavours to ensure that the Site is normally available 24 hours a day, we shall not be liable if for any reason the Site is unavailable at any time or for any period.
8.2 Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance, repair, or for reasons beyond our control.
8.3 When you register with us and choose a password to protect your secure account, you are responsible for maintaining the confidentiality of your password. If you become aware of any unauthorised use of your account, you must notify us and you should change your password immediately. You are solely responsible for all activities that occur under your password and/or account. You shall not permit anyone else to use your account.
9. Privacy
9.1 Inloco is committed to respecting your privacy and the privacy of all Users using the Site. Information regarding how we may use your personal data can be found in the Inloco Privacy Policy which is incorporated into these Terms by reference and that will be updated from time to time.
9.2 We may communicate with you by any means available to us, including emailing, sending you push notifications and by telephone, text or other form of messaging, from time to time in relation to the services offered by the Site.
9.3 You acknowledge and agree that we may contact you in regards to any marketing and promotional matters, special offers, promotions, credits, awards or discounts offered by us in relation to the Service and in relation to Inloco.
9.4 Subject to our Privacy Policy, we will only contact you about goods or services of any of our partners and sponsors that we believe you may be interested in if you have consented to receiving any such communications.
9.5 All promotions will be run at the sole discretion of Inloco, and can be modified or terminated by us at any time with or without prior notice to you. Promotions may be offered on a time-limited basis and may be subject to certain restrictions and other terms and conditions.
10. Your content and confidentiality
Other than personally identifiable information (which is covered under our Privacy Policy), any material such as reviews, ratings or recommendations which you transmit or post to the Site (“User Content”) shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. You are solely responsible for such material. Inloco shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
11. Copyrights and Trademarks
The content of the Site is protected by international copyright and trademark laws. The owner of the copyrights and trademarks, names, logos and service marks are MY INLOCO Limited, its affiliates or other third party licensors. Except as stated herein, none of the contents of the Site may be modified, copied, printed, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted and/or otherwise used in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of Inloco.
12. Links to and from other websites
12.1 Links to third party apps and websites on the Site are provided solely for your convenience. Inloco has not reviewed all of these third party apps and websites and does not control and is not responsible for these apps/websites or their content or availability. Inloco does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party apps/websites linked to the Site, you do so entirely at your own risk.
13. Disclaimer
13.1 While Inloco endeavours to ensure that the Content is correct, Inloco does not warrant the accuracy and completeness of the Content. Inloco may make changes to the Content at any time without notice. The Content may be out of date and Inloco makes no commitment to update such material.
13.2 The material on the Site is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Inloco provides you with the Site on the basis that Inloco excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms, might have effect in relation to the Site.
14. Indemnity
14.1 You shall indemnify Inloco against any loss, damages, costs or expenses which are awarded against or incurred by Inloco as a result of any claim or threatened claim (including any claim or threatened claim by a third party) arising out of or related to:
(a) your failure to provide accurate, up to date information;
(b) your interactions with other Users of the Site;
(c) any messages or other content you post on or transmit via the Site;
(d) your infringement of intellectual property rights;
(e) any breach by you of any of these Terms or applicable law; and
(f) your misuse of the Site and/or the Services.
15. Liability
15.1 Nothing in these Terms shall exclude or limit either your or Inloco’s liability for:
(a) death or personal injury resulting from the negligence of the other or their servants, agents or employees;
(b) fraud or fraudulent misrepresentation; or
(c) breach of any implied condition as to title or quiet enjoyment.
15.2 Nothing in these Terms shall exclude or limit your liability under clause 14 (Indemnity), except to the extent that these Terms state otherwise.
15.3 Subject to clauses 15.1 and 15.2, neither you nor Inloco shall be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentation) or otherwise arising out of or in connection with these Terms for:
- any economic losses (including, without limitation, loss of revenues, profits, contracts, data, business, anticipated savings or cost of substitute services);
- any loss of goodwill or reputation; or
- any special, indirect or consequential losses;
in any case, whether or not such losses were within the contemplation of you and Inloco at the date of these Terms, suffered or incurred by you or Inloco arising out of or in connection with the provisions of, or any matter under, these Terms.
15.4 Subject to clauses 15.1, 15.2 and 15.3, each party’s total liability to the other in relation to all events or series of connected events occurring under these Terms (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to £5,000.
15.5 Nothing in these Terms excludes any statutory rights which may apply to your use of the Site which cannot be excluded, restricted or modified by contract.
16. Termination
16.1 We may terminate these Terms immediately by written notice to you:
(a) if you commit a material or persistent breach of these Terms which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so; and/or
(b) if you breach any of clauses 3, 4 and 5.
16.2 You may discontinue your use of the Site at any time. These Terms will continue to apply to past use of the Site by you.
16.3 On termination for any reason:
(a) all rights granted to you under these Terms shall cease;
(b) your profile will no longer be displayed on the Site;
(c) at our sole discretion, content posted by you on the Site may or may not remain on the Site; and
(d) you must immediately cease all activities authorised by these Terms.
17. Miscellaneous
17.1 To contact us in writing, send your communication to us by email to hello@myinloco.com.
17.2 Inloco will not be liable or responsible for an Event Outside Our Control that takes place that affects the performance of our obligations under these Terms:
(a) our obligations under these Terms shall be suspended for the duration of the Event Outside Our Control; and
(b) we will use our reasonable endeavours to find a solution by which our obligations under these Terms may be performed despite the Event Outside Our Control
17.3 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.
17.4 You may only transfer your rights or obligations under these Terms to another person if we agree in writing.
17.5 A person who is not a party to these Terms has no right to enforce any term of these Terms.
17.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.7 Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
17.8 These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts
Inloco Cookie policy
Last updated: 31 March 2021
We use cookies and similar tools on our Site to improve their performance and enhance your user experience. This policy explains how we do that.
What are Cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us analyse how well the website is performing, allow us to play embedded videos or allow us to recommend content we believe will be most relevant to you.
Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your user identifier. Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the website.
The Cookies we use
Category: Essential cookies
Parties: Firebase, CookieControl, Elementor
Purpose: These cookies are needed for essential functions. Essential cookies can’t be switched off and they don’t store any of your information.
Category: Analytics cookies
Parties: Firebase, Google Analytics
Purpose: These cookies gather information about the usage of our website to help us improve customer experience. Switching off these cookies will mean we can’t gather information to improve the experience.
Category: Marketing cookies
Parties: Google Adwords, Facebook, ShareThis, YouTube
Purpose: We use marketing cookies to help us improve the relevancy and effectiveness of marketing campaigns, for example – to assess the effectiveness of paid for advertising channels such as Google Adwords when recruiting new customers.
Can you block cookies?
It is possible to block cookies, although remember that if you do choose to disable cookies, you may find that certain sections of the Site do not work properly. If you do wish to disable cookies then you can do so by amending the settings within your browser or mobile device. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
The links below show you how to disable cookies in some common browsers:
More Information
If you have any questions about this Cookie policy please contact our Data Protection Officer in the following ways:
Email: hello@myinloco.com
Mail: My Inloco Ltd, Needlemakers, Watts Green, Chearsley, Bucks, HP18 0DD
More detail on how businesses use cookies is available at: http://www.allaboutcookies.org.
Covid-19 advice
The latest advice relating to childcare and coronavirus
The safety of childcarers and families remains of utmost importance and we will continue to review government guidance as it changes.
All childcare settings are now open and childcarers can continue to attend a family’s home as long as neither household has someone with symptoms of COVID-19.
The latest guidance, updated on 27th September 2021, is published here.
Advice for working in other people’s homes
The emphasis of the latest government guidance is on using personal judgement to manage our own risk, and specific guidance for nannies in the home no longer exists.
Here is a summary to help you keep safe at this time:
Follow government guidance if you have any symptoms
- A childcarer should only attend a family’s house providing everyone in both the family and childcarer’s household are healthy, and not displaying any COVID-19 symptoms.
- Find the latest advice for when you or your household must self isolate here.
Communicate clearly and openly
- It is important families and childcarers communicate clearly before a childcare booking to align on expectations.
Stay safe and prevent the spread
The latest government advice on how to stay safe and help prevent the spread includes the following measures to minimise the risk:
- Get tested and self isolate if required, find the latest advice here.
- Let fresh air in if you meet indoors, for example opening windows or doors, meeting outdoors is safer
- Regularly wash hands, especially on arrival.
- Follow good respiratory hygiene (catch it, bin it, kill it) and avoid touching your mouth, eyes and nose.
- Maintain good hygiene to reduce risk, regularly clean touched objects and surfaces, for example door handles, kitchen items and toys.
- It is optional to wear a face covering while working as a childcarer, find the latest advice here.
Contact
The best way to contact us is to send an email to hello@myinloco.com – we’ll respond as soon as we can.
As we bring Inloco to new communities we are learning all the time about how Inloco should work to help our families and childcarers thrive. We’d love to hear your feedback and ideas about how we can make Inloco work better for you.
My Inloco Ltd is a company registered in England and Wales.
Registered address: 20-22 Wenlock Rd, London, N1 7GU
Company number: 12121294
